Privacy Policy

1. Introduction

Reputation Dynamo ("Company", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use Reputation Dynamo ("Service"). By accessing or using the Service, you agree to the terms of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

When you register for and use the Service, we may collect the following information:

  • Account Information: Your name, email address, company name, and payment information.
  • Customer Information: Information about your customers that you provide to us through the Service, including names, email addresses, and any other relevant details.

2.2 Information Collected Automatically

When you use the Service, we may automatically collect certain information about your device and usage patterns, including:

  • Log Data: Information such as your IP address, browser type, operating system, and the pages you visit on our Service.
  • Cookies: Small data files stored on your device that help us recognize you and improve your experience.

3. Use of Information

3.1 How We Use Your Information

We may use the information we collect for the following purposes:

  • To Provide and Maintain the Service: We use your information to operate and maintain the Service, process your transactions, and manage your account.
  • To Communicate with You: We may use your contact information to send you updates, promotional materials, and other information related to the Service.
  • To Improve the Service: We may use your information to analyze how the Service is used, identify trends, and improve the Service.
  • To Protect the Service: We may use your information to detect, prevent, and respond to fraud, security issues, and other potential threats.

3.2 How We Use Customer Information

By using the Service, you acknowledge and agree that you are providing us with information about your customers ("Customer Information"). You grant us the right to use Customer Information for the following purposes:

  • To Solicit Reviews: We use Customer Information to send review requests on your behalf.
  • To Analyze and Report: We may analyze Customer Information to generate reports and insights that help you understand customer feedback.
  • To Improve Our Services: We may use aggregated and anonymized Customer Information to improve the Service and develop new features.

4. Sharing of Information

4.1 Third-Party Service Providers

We may share your information with third-party service providers who assist us in operating the Service, processing payments, analyzing data, and performing other functions. These providers are contractually obligated to protect your information and use it only for the purposes for which it was shared.

4.2 Legal Compliance and Protection

We may disclose your information if required to do so by law or in response to valid legal requests, such as subpoenas or court orders. We may also disclose your information to protect our rights, property, or safety, or the rights, property, or safety of others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. You will be notified via email or a prominent notice on our website of any such change in ownership or control of your personal information.

5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

6. Data Retention

We will retain your information for as long as your account is active or as needed to provide you with the Service. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Rights

7.1 Access and Correction

You have the right to access and correct any information we hold about you. You may update your account information at any time by logging into your account. If you wish to request access to or correction of your information, please contact us at [email protected].

7.2 Opt-Out

You may opt out of receiving promotional communications from us by following the unsubscribe instructions provided in those communications or by contacting us directly. Please note that you may still receive non-promotional communications related to your account or the Service.

8. Customer Data Rights

8.1 Responsibility for Customer Data

You are responsible for ensuring that your use of the Service, including the collection and use of Customer Information, complies with applicable data protection laws. You agree to obtain all necessary consents and provide all necessary notices to your customers before submitting their information to the Service.

8.2 Requests from Your Customers

If one of your customers contacts us with a request to access, correct, or delete their information, we will refer them to you. You agree to respond to such requests in accordance with applicable data protection laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our website or through the Service. Your continued use of the Service after any such changes constitutes your acceptance of the new Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected].